Download - White Paper
Home Delivery
Delivering your brand values right to your customer’s door.
In the past, as customers we experienced extremely high levels of customer service and home delivery effectiveness. It was based on the fact that as customers, we purchased locally, the local supplier took products into stock and as a business had fantastic local knowledge. This left us with a comprehensive service for all our home delivery needs. But as retail businesses have consolidated and distribution has become national rather than local, distribution hubs and just-in-time fulfilment approaches have been adopted. Furthermore many retail sectors have experienced product price deflation, reducing margins and increased competition. Consequently the ability to provide a comprehensive free of charge delivery service has become extremely difficult. With the take up of home delivery increasing and technology enabling retailers to balance the cost of delivery versus the service provided, is now the time to invest in improved home delivery solutions?
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