'First Class Delivery Experience' for Love Sofas
'First Class Delivery Experience' for Love Sofas with fleXipod ePOD Solution
Love Sofas, specialising in delivering high quality furniture across the UK, has implemented the fleXipod solution to improve customer service whilst simultaneously enhancing business operations.
The paperless fleXipod system allows Love Sofas to enhance the customer experience, facilitating a quicker and simpler transaction for the customer at the point of delivery. In addition, the customer service team can now respond to any issues quickly and efficiently, as all of the delivery information ca ...
Fresh thinking for seafood supplier with fleXipod
Fresh thinking for seafood supplier with fleXipod proof of delivery software
Improved delivery visibility and customer service for T&S Enterprises with fully integrated ePOD solution
T&S Enterprises Ltd is an expert buyer, processor and supplier of quality tuna and other seafood products, with a processing facility in North London providing rapid packing and distribution of a huge range of fish and ingredients. Completely focussed upon the time-critical nature of providing incredibly fresh produce to demanding customer schedules, and delivering using an in-house fleet of ...
FleXipod enhances delivery operation for NEB
New England BioLabs (UK), a world leader in the production and supply of reagents for the life science industry, has implemented the fleXipod proof of delivery system.
It was a key priority for NEB to gain better visibility of its delivery operation whilst retaining the benefits of using a third party fulfilment provider to complete their daily deliveries. Following the simple implementation of the fleXipod proof of delivery system, NEB now collects detailed POD data via third party drivers; monitors the daily progress of the delivery operation in near real-time and quickly acts on ...
Axida are recruiting!
Here at Axida, we currently have two opportunities to join our vibrant and accomplished team. Axida, based in Hull, is an established software house that specialises in providing market leading delivery solutions to clients that include IKEA, ASDA, Laura Ashley and Wickes. As part of the Paragon Software Group we have offices in Dorking, Surrey; Dallas, Texas and have recently established a base in Shanghai, China.
Graduate Trainee Developer
Axida is looking for a highly enthusiastic graduate to join our talented development team. Our development methodology is ...
Paragon acquires majority share in Axida
Paragon Software Systems has completed the acquisition of a majority shareholding in Axida, a company that has been a business partner of Paragon for many years, jointly developing integrated software solutions for managing and optimising home delivery services.
Established in 1995 and based in Hull, Axida was jointly owned by Wayne Holgate and Len Robinson. This share purchase coincides with Robinson’s retirement. Holgate will retain a large part of his existing shareholding and is fully committed to working with Paragon and continuing to head up the Axida business.
Knowledge is key for PPE supplier Needlers
FleXipod, a fully configurable Electronic Proof of Delivery (ePOD) system developed by Axida, has been implemented by Needlers Ltd after a successful trial.
Needlers is a market leader in the supply of PPE, safety and hygiene products to the food manufacturing industry. They pride themselves on their extensive, quality-monitored product range, consultative approach to their customers and true commitment to customer care; to underpin this, they operate a fleet of vehicles delivering across the UK, providing reliability and flexibility of dates and the understanding of complex ...
Shire GB Delivers with FleXipod
FleXipod, a cutting edge Electronic Proof of Delivery (ePOD) system developed by Axida, has been implemented by Shire GB after a very successful trial period.
Shire GB, a family owned business, has become synonymous with Britain’s garden culture as a top manufacturer of timber buildings and other outdoor structures. Shire GB deliver direct to the end customer on behalf of major retailers such as: B&Q, Tesco, Screfix, Homebase and Argos. After being introduced to fleXipod, Shire GB saw it as the perfect opportunity to further improve their delivery process, maximise efficienci ...
Hurst delivers with groundbreaking pod system
Hurst Plastics has boosted the efficiency of its deliveries after investing in a cutting edge electronic proof of delivery and fulfilment system from a fellow Kingston-upon-Hull based company. Developed by specialist IT solutions provider Axida, the new and innovative fleXipod system provides Hurst’s retail customers with more accurate, real time information on their deliveries than ever before. Hurst is the first company ever to use this best of breed system on the sophisticated next generation Samsung Note 3 handheld device.
Each vehicle in Hurst’s fleet of delivery vehicles ...
Prestigious Microsoft Gold Partner Status Retained
Axida has again retained the prestigious Microsoft Gold Partner status. Axida have been a Microsoft partner since 2004. Gold competencies help delineate best-in-class capability for our customers and other partners. Organisations and associated individuals with gold competencies have demonstrated the highest, most consistent capability and commitment within the Microsoft software development arena.
Axida specialises in home delivery software solutions which improve customer service and the bottom line for retailers, logistics companies and manufacturers
''By c ...
Maintaining service levels post-purchase
Over recent years, the development of and focus upon the customer experience within the retail sector has grown at a phenomenal rate. Store refresh and layout, in-store technology and specific staff retraining are all regular features now found in bricks-and-mortar retailers and service providers; the explosion of ecommerce has driven similar advances for online merchants, with a plethora of virtualisation tools, innovative site designs and payment methods providing a seamless, customer-driven environment to tempt consumers.
Understanding the reasons for this focus isn’t roc ...
Dreams streamlines home deliveries
Dreams, the bedding specialist, says it has boosted the efficiency of its home deliveries significantly by adopting Paragon’s Home Delivery System.
The company makes up to 6,000 deliveries a week, and allows shoppers to book a delivery date up to three months in the future – though it says most will typically choose a date between ten and fifteen days ahead.
When a customer buys a bed, the company’s Microsoft Dynamics NAV order management system calculates the earliest availability for the product. This information is fed through to Paragon HDS, which works out an availa ...
What time would you like it?
More than eighty per cent of home shoppers want their goods to be delivered to them at home. Not to a shop, a drop-off point or anywhere else.
Wayne Holgate, a director of Axida (a key supplier of software for the two-man delivery market), "Two-man deliveries have always been handled on a nominated-day basis," he says. "It would be foolhardy for the carrier not to do that."
Historically, he says, the pattern would be to fix the day an advance, but then advise the recipient of the time window on the day before the delivery. He agrees that in the ...
Two-Man – Two Approaches
Delivering large items to consumers increasingly involves special techniques and some clever information technology. We catch up on how it all works, and we home in on two very different approaches to the challenge
Two-man home delivery goes back a long way. Before the internet, even before catalogue retail, large items such as furniture already had to be delivered to the shopper’s home, and it often took more than one person to do it.
But back then there were big differences. The van would usually operate directly from the shop, or maybe from the retailer’s local wareho ...
'Shed loads’ of delivery success for Shire GB
Shire Garden Buildings has implemented the UK’s leading two-man home delivery software to keep pace with its growing order book.
Axida’s HDi software is taking care of the Shire’s delivery service from the point of order to fulfilment.
The family-owned business in Wisbech, Cambridgeshire, has become synonymous with Britain’s garden culture. It is a top manufacturer and supplier of timber buildings and other outdoor structures to major retailers and leading garden centres.
Dee Shore, general manager at Shire, said: “Shire delivers directly to the end ...
Self Service Module Reduces Failed Deliveries
Home delivery software specialists Axida, has launched a new module for their market leading HDi software that empowers consumers to take command of delivery of their goods from smart phones, tablets and PCs.
Axida’s self service module will significantly improve service by putting the consumer in control. It will also reduce costs through decreasing the instance of ‘customer out’ failed deliveries and minimising the need for call centre staff to contact customers to arrange delivery
It is a new feature of Axida’s HDi software and is designed to allow customers t ...
Ranging from big hairy handlebars to neat and tidy pencil moustaches they were all on show by some of Axida staff supporting the Movember movement raising awareness for men’s health issues.
To say a big thank you to our guys participating and to let them know how proud Axida are of them, Axida will be sending a cheque for £200 for this great charity.
This photo has three imposters, can you guess which ones they are?
Have a look at the Movember web site www.movember.com
The True Cost of Delivery Failure
Over the past 8 years IMRG has tracked just how much it costs the UK e-retail sector when deliveries are not made 1st time / on time and the IMRG Valuing Home Delivery Review 2012 now shows that the figure now tops £850 million. The Review is not a finger pointing exercise but is designed to show that getting this right is worth investing in and that all parties; retailers, carriers and shoppers have a part to play.
Across the 6 most prominent failed delivery scenarios it’s the retailers that bear the brunt of this cost at £325 million but they can do something about it as most ...
Axida releases new version of its HDi
Axida announced it will launch a new version of its application HDi, which works with Microsoft Azure to offer customers enhanced security as well as innovative user interface features and reliability improvements. HDi is a market leading software solution that manages complex home deliveries where the product or service requires the customer to be present at the time of delivery. It orchestrates the process ''end-to-end'', from multi-channel order capture to completion, and is regarded as the industry standard by major UK retailers and third party logistics companies. This new version, named ...
Axida has retained Microsoft Gold Partner status
Axida has retained Microsoft Gold Partner status for an impressive 8th consecutive year. Gold competencies help delineate best-in-class capability for our customers and other partners. Organisations and associated individuals with gold competencies have demonstrated the highest, most consistent capability and commitment within the Microsoft software development arena.
''By consistently achieving Microsoft Gold Partner Status for Software Development, it shows our broad range of clients our commitment to staying at the top of our game for the development of our home delivery and ...
Axida announces unique time slotting functionality
Axida announces unique time slotting functionality to improve home delivery service. Axida has introduced major enhancements to its time slotting capability with the latest version of its groundbreaking HDi home delivery software. HDi 5.2 has the ability to allocate timeslots by different retailers and their individual delivery requirements. For service providers, this unique feature simplifies the management of complex home delivery timing scenarios where some retailers may want to offer all day time slots and others want to provide deliveries within a two-hour delivery window. The system en ...
Axida launches HDi to SME market
Home delivery software specialist Axida is highlighting the sophistication of lat mile delivery solutions in response to a new consumer review. It's director, Wayne Holgate, says that the launch of Axida’s HDi solution to the SME market later this month will help many more companies meet the needs of consumers who are currently dissatisfied with delivery services.
The IMRG UK Consumer Home Delivery Review 2012 stated that ''the main concern for consumers is clearly service related and centred on the frustration of a delivery arriving that cannot be left when no one is there to a ...
Home delivery sector costs soar to £1 billion
Home delivery failures are costing around £1 billion a year according to a ''Valuing Home Delivery'' report from the Interactive Media in Retail Group (IMRG).The report says the cost of delivery failure is almost a three-way split among carriers/logistics providers, consumers and retailers. The inefficiencies add £1.45 in total costs for each transaction. The compounded cost to the retailer is much higher - as much as £9.54 for each failed delivery. Lost business, however, is a staggering £77.82. Carriers lose over £6 for each undeliverable consignment. Consumers are paying the lions share o ...
CEVA awarded a home delivery contract by Multiyork
CEVA Logistics, one of the world’s leading supply chain companies, has been awarded a three-year contract to provide a white glove two-person home delivery service to Multiyork, manufacturer and retailer of high quality upholstery and cabinet furniture. This service is underpinned by Axida HDi software.
CEVA will now be responsible for the daily transfer of manufactured items to a dedicated 2,990 sq m warehouse at Mendlesham, Suffolk. CEVA then contacts customers to arrange a convenient delivery date using CEVA’s National Customer Call Centre in Manchester. The projected 16,000 h ...
Axida underpins the IMRG IDIS Gold Standard
Axida underpins the IMRG Gold Standard for online retailer’s home deliveries
Online retailers can achieve the coveted IDIS (Internet Delivery Is Safe) Gold Standard for home deliveries helped by Axida’s delivery management software. The Axida HDi software will contribute substantially to enabling companies to meet the strict rules of the Standard. The Interactive Media in Retail Group (IMRG) is responsible for the IDIS Gold Standard for e-retailers. The Standard sets a benchmark for the achievement of 100 per cent first-time delivery success. It indicates those e-retailers who m ...
Delivery influences consumers
Almost half (46.5%) of online shoppers are influenced on their choice of retailer by the delivery service provided.
The requirement for retailers to ensure that they offer a high quality delivery service to consumers has been underscored by new research carried out by IMRG and eDigitalResearch and supported by Blackbay.
The annual IMRG Consumer Delivery Report, now in its third year, has revealed that 46.5% of consumers are still influenced on their choice of retailer by the delivery service available.
Andrew Starkey, Delivery Director at IMRG, said: ...
Axida HDi incorporates Paragon Software
Home delivery solutions company Axida has incorporated Paragon Software Systems' continuous route and delivery time-slot optimisation into the intelligent Axida HDi home delivery system. This unique, advanced system manages complex home deliveries where the customer needs to be at home to accept the delivery.
HDi calculates possible deliveries, presenting a selection of available time slots to the customer from which they pick the one that best suits them. Designed to provide comprehensive benefits to retailers, the system increases customer satisfaction, boosts delivery perfo ...
Wincanton wins three M&S contracts
Marks & Spencer has awarded three five-year contracts to Wincanton, to run critical areas of the M&S supply chain. The contracts are expected to generate around £275 million in turnover for the Group. Under the new contracts, Wincanton will manage M&S's home delivery network for furniture and large products as well as the distribution of general merchandise in the South of England. The contracts also extend the current agreement for the national management of shop fittings and store equipment. The Wincanton home delivery solution is powered by Axida HDi.
Best Buy has selected Axida's HDi
Best Buy, a leading consumer electronics retailer, has selected Axida’s HDi home delivery software to support the company’s goal of providing customer service excellence to customers wherever they are. The HDi software integrates with the retailer's business software system, SAP, and ensures flexible, reliable and successful first-time home deliveries.
Axida HDi is a proven software package which has been tailored to Best Buy's specific requirements by Axida, in association with Best Buy's logistics partner Wincanton.
The software facilitates the full end-to-end ...
Axida named Cool Vendor by leading analyst firm
Vendors selected for the Cool Vendor report are innovative, impactful and intriguing
Axida, a leading provider of intelligent home delivery solutions, today announced that it has been included in the list of five Cool Vendors in Supply Chain Management report by Gartner, Inc. The report analyzes Axida’s advanced home delivery software HDi which is used by major retailers and third party logistics companies.
HDi manages complex home deliveries where the product, service or proposition requires the customer to be present at the time of delivery. The system allows ret ...
Axida helps deliver Wickes home delivery
Axida, a specialist in multi-channel fulfilment software, has won a major contract from Wickes for a software package designed to manage its home deliveries in the UK.
The six-figure contract was awarded to Axida following a rigorous selection procedure where potential suppliers were evaluated against a number of criteria. ''Functionality was top of the list but we also considered value for money, the individual suppliers cultural fit both with Wickes and in the industry overall, and lastly the whole issue of integratio'' comments Paul Westgarth, Director of Customer Service for W ...
Axida awarded Microsoft Gold Partner status
Axida has retained its Microsoft Gold Partner status. Axida have gained Microsoft competencies in Data Management Solutions, ISV/Software Solutions and Custom Development Solutions. In order to retain the Gold Partner status Axida demonstrated expertise with Microsoft technologies and proved our ability to meet and exceed customer’s needs. Axida also have ensured that all developers have been trained to the MCSD.NET standards; customer references and a client satisfaction survey have also been obtained. Microsoft Gold Certified Partners are our elite business partners. They have the knowledge ...
Westbridge Furniture goes live with CEVA
CEVA Logistics has been awarded a contract to provide direct home delivery services for Westbridge Furniture Designs. Westbridge designs and manufactures upholstery products for UK retailers, including a recent new client, Sainsbury's, who requested that the manufacturer provide a Direct Home Delivery (DHD) service, powered by Axida HDi, to it's customers throughout the UK and Ireland. Under the contract, CEVA will collect upholstery from Westbridge's manufacturing plant in North Wales and transport the furniture to CEVA's distribution centre in Manchester, where CEVA will contact the custome ...
Wickes go live with Axida HDi
Axida HDi delivering for Wickes - Wickes has recently implemented Axida Hdi to support the management of their customer home deliveries.
The complexity of the Wickes operation requires a broad range of functionality which will enable Wickes to provide a more efficient customer service oriented operation HDi uses the built in workflow module to orchestrate all activities associated with managing Wickes home deliveries including: prompting all customer contacts, performing automated customer contacts via SMS or letter generation, driving pick activity, managing de-brief information ...
Axida helps fulfil IKEA's home delivery
Axida, a specialist in multi-channel fulfilment software, has won a major contract from IKEA for a software package designed to manage its home deliveries in the UK. The contract, worth in excess of £1m, will see Axida's HDi software used by stores, the central distribution facility, and IKEA's fulfilment partner Exel Logistics to give customers complete visibility of orders from the point of sale through to delivery.
The first phase of the implementation went live at IKEA Wholesale and covers the home delivery of larger items held centrally. This also allows bespoke items, such a ...