CEVA awarded a home delivery contract by Multiyork

CEVA Logistics, one of the world’s leading supply chain companies, has been awarded a three-year contract to provide a white glove two-person home delivery service to Multiyork, manufacturer and retailer of high quality upholstery and cabinet furniture. This service is underpinned by the Axida Hdi software.

CEVA will now be responsible for the daily transfer of manufactured items to a dedicated 2,990 sq m warehouse at Mendlesham, Suffolk. CEVA then contacts customers to arrange a convenient delivery date using CEVA’s National Customer Call Centre in Manchester. The projected 16,000 home deliveries per annum will be performed by a combination of CEVA’s shared user home delivery network, CEVA Home and six core delivery vehicles to provide a seamless customer offering.

CEVA Home has been successfully using the Axida Hdi solution to manage their operation for nearly four years. Hdi controls the Home Delivery process from end to end, managing all orders through to completion. The configurability of the Axida software allows CEVA to add clients easily, maximising revenue opportunities and minimising cost. Multiyork is the tenth client that CEVA have added to the operation in the last year.

A number of key factors encouraged Multiyork to select CEVA, including high quality delivery processes, overall customer contact and service and CEVA’s long standing relationships with other high quality furniture retailers. They were also impressed with the involvement and commitment by CEVA’s senior management to deliver a professional home delivery service.

CEVA’s white glove delivery service includes placing the furniture items in the customer’s room of choice, assembly if required, and the removal and recycling of any packaging from the customer’s home.