Best Buy, a leading consumer electronics retailer, has selected Axida’s HDi home delivery software to support the company’s goal of providing customer service excellence to customers wherever they are. The Axida HDi software integrates with the retailer's business software system, SAP, and ensures flexible, reliable and successful first-time home deliveries.   

 

Axida HDi is a proven software package which has been tailored to Best Buy's specific requirements by Axida, in association with Best Buy's logistics partner Wincanton.   

 

The software facilitates the full end-to-end home delivery process by providing accurate and achievable delivery schedules to customers and Best Buy’s in-store team, the Blueshirts. As well as delivery date and time selection, the software offers other benefits, including multi-channel order capture, comprehensive order management and day of delivery tracking.   

 

The system also provides delivery debriefing in batch or online mode using wireless hand-held computers, workflow management for handling order exceptions and driving remedial action, contact management, and management reports.   

 

Stuart Lacey, Supply Chain Director at Best Buy UK said: "With three stores now open in the UK, we are in the process of moving our business to the next stage of its growth phase, with further stores and an online store opening in the Autumn.  It’s vital that we work with partners, like Axida, to help us deliver the best possible service to our customers – and further strengthen the message that Best Buy is a new kind of technology store."   

 

Wayne Holgate, Director of Axida commented: "We are delighted that an innovative and customer-focused retailer such as Best Buy has selected Axida HDi to help optimise the company’s home delivery process. Our software will place Best Buy in a leading position for home delivery service excellence within the consumer electronics retailing market.  We are confident that Axida HDi will help deliver complete customer satisfaction for Best Buy."  

 

Best Buy has stores in Thurrock (Essex), Hedge End (Southampton) and Merry Hill (West Midlands).  These will be followed by Aintree near Liverpool, Derby and Croydon later in the year and Bristol and Nottingham in 2011.   The stores showcase audio and visual equipment, computing technology, entertainment devices, appliances, mobiles, music, movies, games, and the connections including fixed and mobile broadband  content and services to really enable customers to get the most out of their technology.